Refund policy

DELIVERY OF YOUR EBOOKS

After purchase, our trusted Ebook distribution partner, BookFunnel, will email you a link providing immediate online access to your Ebook.

The online page at BookFunnel also offers instructions on how to download your ebook or deliver the file to your Kindle, iPhone, Android device, Nook or Kobo.

If you have any issues accessing your purchased Ebook or do not receive a download email, visit https://bookfunnel.com/help/.

RETURNS AND REFUNDS

All sales are final.

Due to the digital nature of ebooks and audiobooks, we do not offer refunds, returns, or exchanges on digital products once the purchase is complete.

For paperback books, all sales are final, with the exception of items lost or damaged in shipping. If your book arrives damaged, defective, or incorrect, please contact us within 7 days of delivery (according to the tracking) at valerie@trailhead-consultingllc.com with your order number and a photo of the issue and we will evaluate the issue and make it right.

NOTE: When you make a purchase from our store, prior to completing your checkout, please review your shopping cart carefully to be sure you've purchased the correct quantity, correct format (ebook or paperback), and correctly requested any custom personalization for each book in your order.